We appreciate your business, and we’ve done our best to create a great shopping experience. Allergy Care offers excellent products at great values, and our savings value extends to our fantastic shipping rates! 

At Allergy Care, we offer incredibly low shipping rates. You can shop from the comfort of your home and pay a very competitive delivery and handling cost. You’ll get the best doctor recommended products delivered right to your doorstep!

Order Processing and Shipping Schedules

Orders for in-stock items will ship within 1 to 2 business days. After your order is placed, you will receive an order confirmation via email that outlines your billing and shipping information, items ordered and order total. If any of the information looks incorrect on this confirmation, please contact our Customer Service department immediately via email info@allergycare.com.au. The details listed on the confirmation are what we will use for shipment, and if any errors exist, we will correct them prior to shipment, if possible.

We use Australia Post for our delivery and will arrive within their delivery guidelines, normally 2 to 9 business days.

If your items go out in multiple shipments, you will receive separate shipment confirmations when each portion of the order goes out to you. 

All orders are shipped with no signature required. If you prefer that your order is signed for upon delivery, please specify in the Comments box when placing your order. Additional Fee may apply.

Shipping fees quoted cover shipping and handling charges.

GST

GST applies for all products shipped and included in the price.

Holiday Shipping

Shipping timeframes will vary based on holiday schedules. Additional time to receive your order can apply based on reduction in business days, increased processing time due to order volume and the carrier’s shipping volume. We will do our best to post shipment schedules with estimated delivery dates, and we recommend placing your order in advance of the shipment deadline to guarantee arrival.

Returns:

Allergy Care is proud of the superior quality of our encasing products. We are here to make sure your shopping experience is a positive event and look forward to assisting you in that process.     

Please Inspect Your Order As Soon As It Arrives!

When your order arrives, we want to ensure that it’s in perfect condition and that all items are included.  Please review your order for the following points:

1. Have Your Products Been Damaged in Shipment? If your products have been damaged in shipment, please call us immediately and please save your box and all packaging materials! We will follow up with the carrier about the damaged items and will replace your items at no expense to you.
2. Is Anything Missing From Your Order? If you are concerned about items missing from your order that are included on your packing list, please call us with any questions so that we can investigate and address your concerns.
3. Are Any of Your Items Damaged, Defective or Do They Have Parts Missing? If any of your items are damaged, defective or have parts missing, contact us on info@allergycare.com.au so that we can correct the problem and ship out a replacement product as soon as possible.

If you need to exchange or return any of the items in your order, please see our Return Policy guidelines below. 

Simple Steps for Your Return or Exchange:

We will gladly assist you with ordering a replacement product or issuing a refund to your original form of payment for items returned within 28 days from date of purchase. Just follow the steps below for your exchange or return.

1. Please Call Us Before Returning Any Products  In order to process your return, a Return Authorisation Number (RA#) must be provided. If you have merchandise to return or need assistance with a replacement product, please contact us on info@allergycare.com.au. 
2. Include Your Return Authorisation Paperwork with Your Order You must include the Return Authorisation paperwork with the returned merchandise. Please mark the RA # on the outside of all returned packages. ** Take Note: Any product returned to Allergy Care without prior approval will be returned to the shipper at the shipper’s expense.

Other Return Conditions:

• Bedding Items: Federal Law prohibits the re-sale of used bedding, and therefore we cannot accept any returns of this nature. If you are not satisfied with your bedding purchase or have a defective bedding item, returns will be accepted if the items are in their original, unopened packaging. Please contact us for a Return Authorisation number prior to returning to us.
• Clearance items are not eligible for return.
• Re-Stocking Fee may apply.

Shipping Charges: 

Outbound shipping charges and return shipping costs are not refundable if you choose to return any products in your order. If a product is defective or damaged, Allergy Care will replace the purchase price paid for the product only, and will cover the cost of shipping the item back to our warehouse. 

Orders Refused on Delivery: 

If you refuse to accept delivery of your order, you will be responsible for the shipping charges to the original destination and back to Allergy Care.

Cancelled Orders: 

If you contact us to cancel a newly placed order, we take steps to try to cancel your items prior to shipment. If this is not possible and your order has shipped, you will be responsible for all shipping costs and return shipping.

Manufacturer Warranties: 

For any products that are found to be defective or experience operational difficulties beyond the 60 day return period, the product will be subject to its manufacturer warranty. Allergy Guardian’s Customer Service Team will attempt to help where possible with these warranty issues.  However, it may be the case that you will need to contact the manufacturer directly.

Any Questions? 

For any other questions, please contact via email to info@allergycare.com.au.